Legal policies
Take a look at our internal policies.
Can I try Opsium before committing?
Yes, in under 30 seconds, and we recommend it! Hit "Start Free Trial" up top, drop in your email, and we will send you a private demo organization, where you can explore Opsium with sample data or selected real data from your company. The goal is simple: you should clearly understand how Opsium would work for your business before making a decision. If you would rather have us walk you through it, the "Book a Demo" button does that too.
How does onboarding work? We have data everywhere.
Onboarding is guided, not self-service only. We start from understanding your real operating model. Our team works shoulder-to-shoulder with your operations lead or tech contact to map your existing structure: every person, project, assignment, rate card, time entry, invoice, and piece of historical data that matters for decision-making. You share your spreadsheets and exports, we import them. Where integrations are available, Opsium can pull data automatically from your existing tools. By the end of onboarding, Opsium is configured around your real business structure instead of starting as a blank system. The whole process is included in your plan at no extra cost.
Do we need to switch from our current tools?
No. Opsium is designed to work with the tools your team already uses. You can keep Jira for project work, Tempo or Clockify for time tracking, Google Workspace for team data, and QuickBooks for accounting. Opsium connects the operational data between these systems and turns it into a single source of truth for planning, margins, utilization, bench, and invoicing. Over time, some teams may choose to replace separate planning or spreadsheet-based workflows with Opsium, but you do not need to switch everything at once.
What integrations does Opsium support?
Opsium currently integrates with Google Workspace, Jira, Tempo, Clockify, and QuickBooks. Google Workspace helps sync team members. When time is logged in Jira, Tempo or Clockify, it flows automatically into capacity planning, project margin reports, and invoicing. No manual exports, no copy-paste between systems. QuickBooks supports a deeper two-way integration: you can view invoice numbers and statuses, generate invoices, and create vendor bills with custom line items. We are expanding integrations based on customer needs, but our priority is not just connecting tools, but making the data usable for planning, profitability, invoicing, and operational decisions.
Can different roles access different information?
Yes, and this is one of the things we obsessed over. Salary data, external rates, and invoices are not for everyone. Opsium has 7 permission categories (Planner, Team, Projects, Clients, Finance, Time Tracking, Settings) with view, create, edit, delete, and approve controls per category. Your CFO sees finance, your PMs see only their projects, your team members see only their schedule, and your CEO sees everything. Admins can configure permissions so Opsium matches your company structure.
How do you handle our sensitive data?
As if it were our own books. EU-hosted on AWS, with encryption in transit (TLS) and at rest (AES-256). Daily automated backups, 30-day retention. Role-based permissions are first-class: salary, rate, and financial data is gated behind explicit grants, not opt-out defaults. GDPR-compliant by design. No third-party sharing under any circumstance.
What kind of support do you provide?
Every customer gets a dedicated success contact for setup, integrations, and ongoing best practices. Support is available via email during business hours (8am to 7pm CET). Critical incidents are responded to within 4 hours and added directly to the development pipeline.
Why choose Opsium over other solutions?
1. Fast onboarding and data import at our cost, no implementation fees or lengthy setup projects. 2. We excel at operational intelligence. Proper rate management by person, role, project or rate-card with multi-currency support. Proactive alerts before problems hit. Complete change history tracking for all projects and team modifications at any moment with correct calculations even when rates change mid-month multiple times. 3. You get accurate real-time operational visibility across your entire service business. Your systems work together intelligently. All that tedious but critically important work for data accuracy is worth automating. And Opsium does it for you!