Helpdesk
Helpdesk
Helpdesk
Advice and answers from our support team.
Advice and answers from our support team.
Advice and answers from our support team.
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Getting Started
Knowledge Base
Popular Topics
Frequent questions
These questions are asked by many of our users
Frequent questions
These questions are asked by many of our users
Frequent questions
These questions are asked by many of our users
Why choose Opsium over other solutions?
1. Fast onboarding and data import at our cost — no implementation fees or lengthy setup projects. 2. We excel at operational intelligence. Proper rate management by person, role, project or rate-card with multi-currency support. Proactive alerts before problems hit. Complete change history tracking for all projects and team modifications at any moment with correct calculations even when rates change mid-month multiple times. 3. You get accurate real-time operational visibility across your entire service business. Most importantly, we provide data orchestration, not just fetching it — your systems work together intelligently All that tedious but critically important work for data accuracy is worth automating. And Opsium does it for you!
Can I try Opsium before committing?
Absolutely. We start with a guided trial where we meet with your team and demonstrate how Opsium works with your specific use case. After the demo, you get a 14-day trial period with a demo environment where you can upload your actual data and explore our platform. This hands-on experience lets you see exactly how Opsium would work for your company before making any commitment.
Do we need to switch from our current tools?
No, Opsium empowers your existing business setup instead of replacing it. Keep using Jira for projects, QuickBooks for accounting, and your favorite time tracker. Opsium sits on top, connecting everything and filling the gaps—like resource planning, bench management, and profit forecasting—that your current tools don't handle. That said, you can also choose to use only Opsium for capacity management and planning to save costs on additional tools like Teamdeck or Float.
Can I import data from my existing spreadsheets and tools?
Yes, with one click. Upload your Excel files, CSV exports, or simply connect to your current tools and Opsium will do everything for you. Our smart import maps your data automatically—handling years of history and multiple currencies. Most clients import 2-3 years of data in under an hour.
What integrations does Opsium support?
We integrate with tools you already use: Google Workspace, Jira, Tempo, QuickBooks, Clockify, Slack, Notion, BambooHR, and more. More importantly, we orchestrate between them—when someone tracks time in Jira, it automatically flows to capacity planning, profitability reports, and all system analytics. No manual data transfer needed.
What kind of support do you provide?
Our success team is available to guide you through setup, integrations, and best practices. Support team is available via email for critical issues throughout the week, with all incidents prioritized and added directly to the development pipeline.
How do you handle our sensitive data?
We use bank-level encryption. Your data is stored in AWS with automatic backups, and we never share it with third parties. Furthermore, we follow best practices for data protection and privacy compliance. Role-based permissions ensure only authorized team members see compensation and margin data.
Can different roles access different information?
Yes. CEOs see high-level dashboards, CFOs access financial data, Project Managers view their team's capacity, while team members only see their own schedules. Sensitive data like salaries and margins are restricted by role. Everything is configurable by you to match your organization structure.
How does Opsium pricing work?
We use simple per-team-member pricing with no role differentiation—everyone counts the same whether they're a CEO or developer. Our mission is helping service companies grow through the value we provide. As you grow, we grow together—it's a true partnership. Detailed pricing is available on our website.
Why choose Opsium over other solutions?
1. Fast onboarding and data import at our cost — no implementation fees or lengthy setup projects. 2. We excel at operational intelligence. Proper rate management by person, role, project or rate-card with multi-currency support. Proactive alerts before problems hit. Complete change history tracking for all projects and team modifications at any moment with correct calculations even when rates change mid-month multiple times. 3. You get accurate real-time operational visibility across your entire service business. Most importantly, we provide data orchestration, not just fetching it — your systems work together intelligently All that tedious but critically important work for data accuracy is worth automating. And Opsium does it for you!
Can I try Opsium before committing?
Absolutely. We start with a guided trial where we meet with your team and demonstrate how Opsium works with your specific use case. After the demo, you get a 14-day trial period with a demo environment where you can upload your actual data and explore our platform. This hands-on experience lets you see exactly how Opsium would work for your company before making any commitment.
Do we need to switch from our current tools?
No, Opsium empowers your existing business setup instead of replacing it. Keep using Jira for projects, QuickBooks for accounting, and your favorite time tracker. Opsium sits on top, connecting everything and filling the gaps—like resource planning, bench management, and profit forecasting—that your current tools don't handle. That said, you can also choose to use only Opsium for capacity management and planning to save costs on additional tools like Teamdeck or Float.
Can I import data from my existing spreadsheets and tools?
Yes, with one click. Upload your Excel files, CSV exports, or simply connect to your current tools and Opsium will do everything for you. Our smart import maps your data automatically—handling years of history and multiple currencies. Most clients import 2-3 years of data in under an hour.
What integrations does Opsium support?
We integrate with tools you already use: Google Workspace, Jira, Tempo, QuickBooks, Clockify, Slack, Notion, BambooHR, and more. More importantly, we orchestrate between them—when someone tracks time in Jira, it automatically flows to capacity planning, profitability reports, and all system analytics. No manual data transfer needed.
What kind of support do you provide?
Our success team is available to guide you through setup, integrations, and best practices. Support team is available via email for critical issues throughout the week, with all incidents prioritized and added directly to the development pipeline.
How do you handle our sensitive data?
We use bank-level encryption. Your data is stored in AWS with automatic backups, and we never share it with third parties. Furthermore, we follow best practices for data protection and privacy compliance. Role-based permissions ensure only authorized team members see compensation and margin data.
Can different roles access different information?
Yes. CEOs see high-level dashboards, CFOs access financial data, Project Managers view their team's capacity, while team members only see their own schedules. Sensitive data like salaries and margins are restricted by role. Everything is configurable by you to match your organization structure.
How does Opsium pricing work?
We use simple per-team-member pricing with no role differentiation—everyone counts the same whether they're a CEO or developer. Our mission is helping service companies grow through the value we provide. As you grow, we grow together—it's a true partnership. Detailed pricing is available on our website.
Why choose Opsium over other solutions?
1. Fast onboarding and data import at our cost — no implementation fees or lengthy setup projects. 2. We excel at operational intelligence. Proper rate management by person, role, project or rate-card with multi-currency support. Proactive alerts before problems hit. Complete change history tracking for all projects and team modifications at any moment with correct calculations even when rates change mid-month multiple times. 3. You get accurate real-time operational visibility across your entire service business. Most importantly, we provide data orchestration, not just fetching it — your systems work together intelligently All that tedious but critically important work for data accuracy is worth automating. And Opsium does it for you!
Can I try Opsium before committing?
Absolutely. We start with a guided trial where we meet with your team and demonstrate how Opsium works with your specific use case. After the demo, you get a 14-day trial period with a demo environment where you can upload your actual data and explore our platform. This hands-on experience lets you see exactly how Opsium would work for your company before making any commitment.
Do we need to switch from our current tools?
No, Opsium empowers your existing business setup instead of replacing it. Keep using Jira for projects, QuickBooks for accounting, and your favorite time tracker. Opsium sits on top, connecting everything and filling the gaps—like resource planning, bench management, and profit forecasting—that your current tools don't handle. That said, you can also choose to use only Opsium for capacity management and planning to save costs on additional tools like Teamdeck or Float.
Can I import data from my existing spreadsheets and tools?
Yes, with one click. Upload your Excel files, CSV exports, or simply connect to your current tools and Opsium will do everything for you. Our smart import maps your data automatically—handling years of history and multiple currencies. Most clients import 2-3 years of data in under an hour.
What integrations does Opsium support?
We integrate with tools you already use: Google Workspace, Jira, Tempo, QuickBooks, Clockify, Slack, Notion, BambooHR, and more. More importantly, we orchestrate between them—when someone tracks time in Jira, it automatically flows to capacity planning, profitability reports, and all system analytics. No manual data transfer needed.
What kind of support do you provide?
Our success team is available to guide you through setup, integrations, and best practices. Support team is available via email for critical issues throughout the week, with all incidents prioritized and added directly to the development pipeline.
How do you handle our sensitive data?
We use bank-level encryption. Your data is stored in AWS with automatic backups, and we never share it with third parties. Furthermore, we follow best practices for data protection and privacy compliance. Role-based permissions ensure only authorized team members see compensation and margin data.
Can different roles access different information?
Yes. CEOs see high-level dashboards, CFOs access financial data, Project Managers view their team's capacity, while team members only see their own schedules. Sensitive data like salaries and margins are restricted by role. Everything is configurable by you to match your organization structure.
How does Opsium pricing work?
We use simple per-team-member pricing with no role differentiation—everyone counts the same whether they're a CEO or developer. Our mission is helping service companies grow through the value we provide. As you grow, we grow together—it's a true partnership. Detailed pricing is available on our website.
Can't find an answer?
Trusted by creators and innovators alike, our tools power growth, streamline workflows, and drive real impact across every industry.
Can't find an answer?
Trusted by creators and innovators alike, our tools power growth, streamline workflows, and drive real impact across every industry.
Can't find an answer?
Trusted by creators and innovators alike, our tools power growth, streamline workflows, and drive real impact across every industry.